Managed IT support
Per-user helpdesk, patching, endpoint management and monthly reporting. Named engineer, 30-minute priority response, from £49/user/month.
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Services
Managed IT services for West Sussex small businesses
Nine services we run in-house every day for SMEs across Horsham, Crawley, Worthing, Chichester and Bognor Regis. Published per-user pricing, 30-minute priority response, and every contract written to pass Cyber Essentials v3.3 by default.
What we do
Nine services, done properly.
We don't list fifty services we can't deliver. These are the nine we run every day for small businesses across West Sussex. Each has its own page with what's included, who it's for and what it costs.
Microsoft 365
Licensing, migrations, Business Premium upgrades, Defender for Business, Intune, Teams and SharePoint. Windows 11 migration included.
M365 supportCyber security
EDR, MFA rollout, phishing defence, Cyber Essentials v3.3 Danzell readiness and incident response. Built into every managed contract.
Protect the businessBackup & disaster recovery
3-2-1 backups for Microsoft 365, servers and endpoints. Tested recovery with RTO and RPO written into the contract.
How we back you upBusiness telephony
VoIP, Teams Phone and 3CX hosted. Move off PSTN before the 31 January 2027 switch-off without losing your numbers.
Phones that workInternet & leased lines
Business FTTP, SoGEA and dedicated leased lines. Dual-circuit resilience with SLAs you can hold us to.
Connectivity that holds upWiFi installation
Proper commercial WiFi: site surveys, WiFi 6/6E hardware, guest network segmentation and captive portals.
WiFi surveys & installsCloud hosting
Azure, AWS and Google Cloud — architected, deployed and billed through us. Pick the cloud that fits the workload.
Compare cloudsNot sure where to start?
Book a free 60-minute audit. We scan your users, devices and Microsoft 365 tenant and send a written report whether you sign or not.
Book an audit
How we work
Four steps, then a quiet phone.
Audit
A 60-minute call plus a remote scan of your users, devices and Microsoft 365 tenant. Written report either way.
Fix the fires
Missing MFA, unpatched devices, expired backups — we sort those in the first 14 days, not month six.
Stabilise
Move you to Microsoft 365 Business Premium, roll out Defender and Intune, switch on 3-2-1 backups.
Run it quietly
Proactive monitoring, monthly reporting, quarterly vCIO review. Most months you barely hear from us.
FAQ
Questions we get every week.
What's included in your managed IT services?
Every plan includes unlimited remote helpdesk, Microsoft 365 tenant management, endpoint protection, patching, 3-2-1 backup of 365 data, monthly reporting, and a 30-minute response to priority tickets. On-site engineering across West Sussex is charged at a published day rate or bundled into higher tiers.
How much does your IT support cost?
Our standard managed IT plan is from £49 per user per month. More security-heavy tiers with co-managed SOC, quarterly vCIO and priority on-site run to £95 per user per month. We publish pricing on the IT support page — no "call us for a quote" games.
What's the contract length?
30-day rolling notice. No 36-month handcuffs. If we're not working for you, you can leave with a month's notice and we'll help you exit — data export and handover are written into the contract.
Do you offer co-managed IT alongside our internal team?
Yes. Roughly a third of our clients have an internal IT person or team and use Syntek for out-of-hours cover, specialist work (M365 migrations, Cyber Essentials, networking) or to share the ticket load. We scope co-managed engagements around what your team actually does and doesn't want to own.
How long does onboarding take?
Typical onboarding for a 5–25 user business takes 14 days from signature to "go live": discovery, tenant handover, MFA everywhere, Defender and Intune rollout, backup setup, and a documented runbook. Bigger or messier estates take 30 days. You are covered from day one — we start answering tickets while we onboard.
Book a free IT audit.
A 60-minute call plus a remote tenant scan. You get a written report whether you sign with us or not.